Refund policy

Returns
Each Eva & Leo blazer is handmade to order and finished individually with your selected details. For this reason, our returns policy is more considered than standard ready-to-wear.

Made-to-order and personalised pieces
Blazers that are made to order or finished with selected custom details cannot usually be returned or refunded unless they arrive faulty or not as described.

This includes pieces made with selected details such as buttons, undercollar, belt, sleeve lining, elbow patches, embroidery or other personalisation.

Faulty or incorrect items
If your order arrives faulty, damaged or not as described, please contact us within 7 days of delivery at concierge@evaandleolondon.com with your order number and clear photos of the issue.

We will review your request and, where appropriate, offer a repair, adjustment, replacement or refund.

Fit and sizing
Because each blazer is created individually, we strongly recommend using our size guide or contacting us before ordering if you are unsure about size, fit or sleeve length.

We are happy to help you choose the best size before your order is placed.

Approved returns
If a return is approved, the item must be unworn, unused, unaltered and returned with all original tags and packaging.

Return shipping
If a return is approved for a reason not caused by Eva & Leo, return shipping costs are the responsibility of the customer. If the item is confirmed faulty or incorrect, we will advise on the next steps.

Your rights
Nothing in this policy affects your statutory rights.